Caldwell AI Solutions LLC – Billing & Refund Policy

Effective Date: January 2025

This Billing & Refund Policy explains how subscription charges, payments, and refund requests are handled for Caldwell AI Solutions LLC (“we,” “us,” “our,” or “Caldwell AI Solutions”). By subscribing to or using our Services, you agree to this policy.

1. Billing Policy

1.1 Subscription Billing

Our Services operate on a recurring subscription model.
→ Charges occur monthly unless otherwise stated
→ Subscription fees are billed automatically
→ You authorize recurring payments when subscribing
→ Prices may change with notice posted on our website

1.2 Accepted Payment Methods

We may accept:
→ Credit and debit cards
→ Digital payment processors
→ Other payment options as they become available

All payments are securely handled by third-party processors.
We do not store full payment card data.

1.3 Failed Payments

If a payment fails:
→ Your access may be paused or limited
→ We may attempt to recharge your payment method
→ You may need to update your billing information

Continued non-payment may result in subscription cancellation.

1.4 Plan Changes

If you upgrade your subscription:
→ The upgrade may take effect immediately
→ Partial charges may apply for the remainder of the billing cycle

If you downgrade your subscription:
→ Changes apply at the start of the next billing period
→ No partial refunds are provided for the current period

1.5 Account Cancellation

You may cancel your subscription at any time.
→ Cancellation stops future charges
→ Access continues until the end of the current paid period
→ No refunds are issued for unused time unless stated otherwise below

💰 2. Refund Policy

2.1 General Refund Policy

Because our AI Services provide instant digital value, all subscription payments are generally non-refundable.
→ We do not offer refunds for partial months
→ We do not issue refunds based on user preference
→ We do not refund unused time after cancellation

This is standard for SaaS and digital services.

2.2 Exceptions (Case-by-Case Review)

We may consider a refund only if:
→ You were incorrectly charged due to a billing error
→ You were charged after cancellation due to a system issue
→ There was a verified technical failure that prevented access

All exception cases are reviewed individually.

2.3 How to Request a Review

To request a billing review, email us at:
→ billing@caldwellaisolutions.com
or
→ support@caldwellaisolutions.com

Please include:
→ Your name
→ Email used for the account
→ Date of charge
→ Last 4 digits of the payment method
→ Explanation of the issue

We aim to respond within 3 business days.

2.4 Third-Party Purchases

If you subscribed through a third-party platform (e.g., Apple or Google), refunds must be requested through that platform directly.
We cannot override third-party billing systems.

3. Changes to This Policy

We may update this Billing & Refund Policy at any time.
Changes take effect when posted on our website.
Continued use of our Services signifies acceptance of any updates.

4. Contact Information

For billing or payment questions:

Caldwell AI Solutions LLC
Billing Support: billing@caldwellaisolutions.com
General Support: support@caldwellaisolutions.com
Website: www.caldwellaisolutions.com